Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hello! I installed an UCCX 11.6.1.10000-51 and downloaded uccx-language-pack_26-11.6.1.10000-2.cop.sgn available on Cisco web page. When I try install that language pack, the pack is not match with UCCX version. Is there some language pack that w...
Are there currently or are there plans to develop stock reports for CUIC to report on CUCM stats? It is my understanding that the CUCM database is Informix so couldn't in theory we create a datasource to the CUCM and create reports for CUCM? Being ...
I have the following script. In the document (txt) I write a record which I record. If I want to delete it, then I write "blank" in this document.How would you then read this document in order to determine if it was blank in the document or is it in ...
Hello, I am trying to find one of my router error codes, however I can't seem to locate the manual below.Can someone tell me how to find it?Error code from the ICM CallRouter process. For information about a specific Router ErrorCode, refer to the Er...
Hi, I am having a problem with my script in that when all agents are busy in Region 1 the calls do not route to agents in Region 2. Also if all agents are busy in both Region 1 and 2 callers should route to Region 3. Script was created by a vendor we...
Good evening. I hope im just burned out and not thinking clearly. I would like to ask for help in clarifying this design. in UCCX 11.6 I am using 3 queues that route to the same Resource group and team. Each queue has a separate application. The que...
Hey Guys, Looking for some help with a query. Can i get some help with a query that will provide the MaxNumberLoggedOnAgentsToHalf results for a specific time period that combines multiple PG's into one output? The query i'm running now will only p...
We are facing issue with Finesse when agents start using chrome browser. We have UCCX server (11.5.1.11001-34) and CUCM (11.5.1.14900-11) and agents will automatically goes from ready to not ready in chrome (it shows logout 255 not Not ready reason)....
Hi,I cannot get emsmon to work.It connects to the process OK, but all I get back is HEX output, which is of little help to me!The error message states:EMSFormatMessage failed: EMS Error. Format Messsage for message id 21010003 failed. GetLastError() ...
Hi, I am using CCX Editor 11.6. While debugging an script i am getting error - Engine hostname list is empty Check the LDAP for enabled Unified CCX Engines. i have entry in the hosts file as - 192.168.1.243 uccx12.ucce10.com I am able to open U...
HI, Mediasense can not access web search and play, I see the log request time out, but the recording is still working. I use CLI command : "show status" Disk/active 19930380K 1868872K 17857692K (91%)Disk/inactive 19930316K 3076352K 16650148K (8...
Hello, I have deployed SocialMiner 11.6.2.10000-21 in conjunction with CCX for webchat and email queuing. The webchat and inbound IMAP email work ok but outbound secure SMTP fails. In Finesse the agent sees "Unable to reply to customer's email. Click...
UCCX System version: 10.5.1.10000-24 Does anyone know how to pull a list of all resources and their competency levels within a specific csq? Looking for the similar info that you get from the "Open printable report of this csq configuration"but also ...
How to collect logs from user PC for finesse user Go to https://<finesse FQDN>/desktop/locallog Click on “sign in with persistent logging” option in the screenAnd attempt login. Once issue is reproduced, open another tab and browse to the above URL. ...
Hello, I read in the Cisco QM 11.5 technical documentation that it is possible to select the type of codec used by QM for the Daily Recording Storage. Currently, the files I find there use the 16-bit codec and I would like them to ideally use the S...
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