UCCX script editor.

[NetMan Sh.]

Hi,

I need help creating a UCCX script.
I need that when the script play the initial prompt i was able can be dial extension number and also press Menu buttons (for example Press 1 , Press 2 and etc)

Thank you in advance.

[Marco Antonio Conde Vargas]

Hi bro, you need Design a Basic Script. Open your script editor:

Please select

- File > New > General > Blank Script

Now, from the Contact palette into the Design pane of the Cisco Unified CCX Editor:

1.- Configure the Accept Step from the Contact palette

2.- Configure the Delay step (1 Sec) from the General palette.

3.- Configure the Play Prompt step from the Media palette.

4.- Configure the Menu step from the Media palette.

5.- Configure the End step from the General palette.

Regards.

[NetMan Sh.]

Hi Marco,

Thanks for the quick response.
But it did not work for me. Here in attach is the script I created.

Functions work with the button Press 1,Press 2, Press 0.
But when I want to dial any internal number, it redirects me to the Operator's number.

[Marco Antonio Conde Vargas]

Hello Net.

You need to add  Get Digit String instruction from Media Palette  before the Menu instruction. This will help you to save in a String variable the Result Digit. If the call is successful then the Call Redirect instruction will transfer the call to the final extension, but if the user does not press any extension then the next instruction is the Menu and the user can select the option 1, or 2, etc.

I attach an example of this configuration

Regards