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Resolved! Migrating an agent to Finesse - Mixed Mode

UCCX 10.6 (SU1) I enabled Finesse from the CLI on both nodes.  I created a new team with agents in CAD to test in Finesse. Idea is to build and test using a made up team and then migrate other teams over to Finesse when ready.   I am unable to find a...

Resolved! EDMT 10.5 Database connection FAILED.

Hello,        I am running an upgrade from UCCE 9.0(3) to 11.6.       For migration HDS and Logger databases from version 9 to 11 with EDMT (via version 10.5) I tried to use advice from https://supportforums.cisco.com/t5/contact-center/ucce-v9-to-v1...

UCCE query for final script node

Hi,    Does anyone know of a query that I can run that will show me what ICM script node the call was last seen at?   I find live monitor to busy to pin point where a particular call is ending up.   Thanks

Stuart C by • Level 1
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  • 3 replies
  • 0 Helpful votes

Is the RouterCallKey seed value configurable?

Hello,   Is it possible to override the RCK seed value (the initial value when RCKD increments)? For a short period, while migrating traffic from older UCCE1 to new UCCE2, two separate UCCE instances will handle calls. During that migration period re...

Browser Behavior Finesse

Hi All,    UCCX :Version: 10.6.1.11001-31   We have changed the Agents from CAD to Finesse some weeks ago and now I have the following question and hope somehow can help me:   We use Chrome as browser and would like to know if we have any possibility...

Social Miner Chat support

Hi On release notes it is said that Social Miner-UCCX chat  (officially) only supports IE 10-11 and Firefox Enhanced Support Release 31. These days, other browsers  like Chrome, have  a big chunk of  the market  and since Social Miner uses JQuery we ...

aalejo by • Level 5
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  • 1 replies
  • 0 Helpful votes

Resolved! CCX 11.5 with social Miner 11.6

Hi all,   I'm trying to configure a CCX 11.5 with a Social Miner 11.6 (both not installed by me) to achieve mail management. Everything looks good from the Social Miner side and from the CCX side, no errors. On the Finesse I always get the message "C...

rcordeiro by • Level 1
  • 1924 Views
  • 3 replies
  • 0 Helpful votes

Resolved! UCCX 11-ODBC - SQL query help for CUIC rpt

I am a novice when it comes to writing a sql query.  I have a CUIC Historical Report.  I want to connect via ODBC  to UCCX and do the sql query equilvalent of that report.   (I am connecting fine to the UCCX).   When I run the report in CUIC and clic...

lleweyiss by • Level 4
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  • 2 replies
  • 0 Helpful votes

Resolved! Any way to modify UCCX application parameters or documents via a web/html form or CLI?

I'd like to provide call center managers a way to be able to modify select UCCX application parameters on their own. I know this can be done via a script where info is given via the phone which is saved to a document in UCCX which the main applicatio...

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