The supervisors for my queues have asked if there is a way we can alert them if an agent becomes "Not Ready". A lot of our agents have multiple extensions on their phone. If they are talking on a non queue extension they let the queue extension rin...
Forum Posts
Hi all I have a case of a "ghost call" in a UCCX 10.6 HA environment. Customer wallboard and Real Time Reporting tool both show 1 call in queue with very long wait time. Even if agents are ready, the call never gets delivered. In real time reporting ...
Resolved! UCCE 9 instance - Domain Manager issue
I just need to reinstall a PG-B and an AW-HDS-B, the side A is works fine and Rogger-B too. When i tried add the instance at side B, I see this error: Necessary Security Groups do not exist for instance ucce9. Please Run Domains Manager to fix this i...
Resolved! Finesse Sign Out Button
In Finesse, there's an agent "Sign Out" prompt in the upper right corner. Right next to that text, there's a down arrow, which LEADS the user to think there's a drop down menu. This is causing confusion and I'm wondering if there's a way to remove ...
Hi everyone, I am trying to add a new application and I have received this error message: "error while performing the operation. please look into logs for more information". Anyone know anything about this error? Thanks in advanced Alfredo.
Resolved! UCCX 9 : failed to load script
I'm trying to load a script but I get this error: Failed to load script file; com.cisco.ScriptException: Failed to load script: \default\scriptname.aef; nested exception is: java.lang.ClassNotFoundException: org.jdom.Document This is script is us...
This is for UCCX 8.5.1THIS IS NOT AN HTTP TRIGGERI need to be able to WRITE to an XML file via HTTP (straight up HTTP at this point e.g. http://<ip address>/*.xml); I know my web server is working as I can Load the Data of the XML file into a Create ...
Resolved! uccx: can't complete call second script
I’m trying a simple test here. What I’d like to do is call the trigger for script IT-test (1019995), it plays a welcome prompt, then there is a Place Call Step to 1019990 (trigger for script Callback-test). Another prompt is played in this second s...
Hi Everyone, first of all, thanks for any help you can give me. so, we have 2 UCCX HA Servers WAN deployment version 9.0.2.10000-71. Today we had problems with one HDD on the UCS in one site, and the complete server had to be turned off and on. aft...
Hi, How get by API information from UCCE like in table Termination_Call_Detail?
Scenario: agent 1 - assigned skill for email csq A agent 2 - assigned skill for email csq B 1. agent 1 received email csq A in finesse 2. agent 1 requeued email csq A to email csq B for agent 2 to handle 3. agent 2 logged in to finesse but the requ...
I have an agent who logged in to finesse, go to manage chat and email, select ready for chat and email, not receiving emails even after assigning email skills and automatically every 30 seconds going back to NOT ready for chat and email. Please help.
i try to use a call outbound, I tested preview scenario it works but when i test the ivr / Progressive Agent Gold Progressive it can not work, there is someone who can help me to solve the problem please?
Resolved! UCCX / System call handler
I have script that's working already working but need to make following changes, how can I do this: In Unity System call handler has following 2 input: Option 1: For Customer Service ---> Point to UCCX script ( It has menu with Option 6: Sales Supp...
I have a Main script, where DTMF is working correctly, that then Redirects calls into other script's Route Points. The second script that receives the calls seems to not request DTMF resources and therefore cannot handle DTMF events.The call flow is...
