UCCX Script to get list of agents in a team or assigned a skill set

[Yosse Lopez]

Is there a way to get a list of resources/agents given a team?  If not possible, is there a way to get a list of resources that are assigned a specific skill set?

Thanks in advanced

Yosse

[david.macias]

Depending on the version the UCCX api might be able to give you this information. Are you looking to do something with that info in a script?

david

[Yosse Lopez]

Yes.  I'm building a HTTP triggered script to serve as a wallboard. I will be displaying Logged In Agents, State, Time in State, Skill set for call (if on call).  I believe I'll need to get this info from multiple sources.

[david.macias · Accepted solution]

So, if you look at the dev guide for 10.x, there is a Team and Resource API method which you could use to get team membership and then details about that member.

https://developer.cisco.com/fileMedia/download/6850746d-1139-4578-8290-0fd3979659ec

david

[Yosse Lopez]

I was able to complete my wallboard. Thanks for your reply.

[Yosse Lopez]

When I use the team API on a small team, this works fine.  However, when the team is large, the REST request takes about 5 seconds, and the Make REST call step times out.  It doesn't matter what the Timed Out box is set to, the time out occurs within 3 seconds.  Any idea how to get around this?

[david.macias]

If you use Postman to make the request does it take the same amount of time?

david