UCCX Script

[sulty1cisco]

I have a script that I will like to add to

• Mon-Fri between 11am-8pm
• If on hold for 30 sec,  transfer to 1800-XXX-XXXX

I could not attach the script

[Jonathan Schulenberg]

You haven’t asked a specific question. Use the Step Reference Guide if you need help understanding how to configure a particular step in the editor.
https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-programming-reference-guides-list.html
The Time of Day and Day of Week steps would be a good place to start for your first bullet point. The Get Reporting Statistic and, If, Dequeue and Call Redirect would all be relevant to your second bullet.

[sulty1cisco]

•         Mon-Fri only•         11am-8pm •         If on hold for 30 sec and then transfer to 1800-XXX-XXXX