Dear All,How do I restrict supervisors’ privileges in UCCX?For example, I do not want supervisors to listen to agent’s call and not to barge into agent’s call.Please assistance me with this.Thank you in advanceRegards,Syed
Forum Posts
UCCE 11.5 Compatibility - ICM script coded in 11.5 will work in ICM 9.0 ? Is the script reverse / backward compatible. I got the errro - parsing of the current import file failed. Aborting import when icm 11.5 script imported to ucce 9.0. Is i...
Resolved! Changes to Desktop Workflow Admin
Hello All, UCCX: 10.6.1.11001-31 I need to add some new Reson Codes into Cisco Desktop Workflow Admin, and was wondering if these should wait to be added during afterhours. Or if changes can be safely made while the Callcenter is open and taking call...
Currently running UCCX 10.6. In our current Help Desk script, all calls are routed to a single CSQ.I am adding a second VIP CSQ that would route specific extensions (4-digit) to it and would be handled by a different team of agents, while still utili...
Hi all, does anyone have installed uccx 11.6 in production. what is your experiance?i have CCX 11.5.1SU1 in production and am hitting the below bugCSCve59882 : UCCX: Last Agent 'Not Ready' State Is Set By Finesse Server When Agent Goes Off-Hookthis i...
HiI have issue with outbound campaign. It was calling after work hours. It's agent Based campaign - Transfer to agent. We have declared work hours on script. wokr hours 9-20:55, after this it always goes this way:This "IF" always exit 0. So it's alwa...
Please has anyone sucessfully deployed UCCE 115 using VVB? can you please share your gateway config.. i have building 115 lab with VVB every component done and configured ok . however i am a bit "Confused"on the ingress gateway config .. I am so used...
Resolved! Abandoned Calls In Skill Group
Hello Team, I want help to get exact number of calls that are abandoned in skill group while queuing. Can I use the value of RouterCallsAbandQ from the table Skill_Group_Interval ? What is the best way to get this data ? Thank you
Resolved! How uccx can access custom java class
Hi,I have uploaded a custom java class "jar file" to my document on the ipcc admin pageThen select it then reset the crs engineOn the script editor Using SET step ,I modify the name of the object to the class name "testclass"Then I successfuly find t...
We found Client cannot login to Finesse, The error show "Invalid ID or Password"but as check in Event Viewer -> Application logs on AWHD Server show error in below. SSPI handshake failed with error code 0x8009030c, state 14 while establishing a conne...
Resolved! UCCX 10.5 Subflow call
I'm pretty new to Uccx scripting and I'm pretty confused. I created a HolidayCheck routine that works perfectly on is own. I have a boolean variable that is set to true whenever today is a holiday. I'm trying to call that Script from my main Call Cen...
As per the document:https://www.cisco.com/c/en/us/support/docs/customer-collaboration/socialminer/200892-Integrate-UCCX-with-SocialMiner-for-Agen.html#anc18 Maximum email message size limit for Socialminer 11.6 is 20MB. Does anyone know what is the m...
Hi All, Kindly help why the status of email in socialminer is in red state. I believe the configuration of between UCCX and SocialMiner is correct. We also checked with our email team that the IMAP/SMTP and Email Server port is properly configured an...
Hi All, Has anyone found a good way to load balance the Finesse API and notification services (443 and 7443)? We have found that we need to have the 443 and 7443 connection both be the same Finesse server. Is there some internal Finesse API mechanis...
Hello! I have UCCX version 10.6. It is integrated with CRM and It has been working for 2 years without any issues. When agent switch his status on CRM (statuses in CRM synchronized with statuses in Finesse) from unavailable to available for example, ...
