I’m trying a simple test here. What I’d like to do is call the trigger for script IT-test (1019995), it plays a welcome prompt, then there is a Place Call Step to 1019990 (trigger for script Callback-test). Another prompt is played in this second s...
Hi Everyone, first of all, thanks for any help you can give me. so, we have 2 UCCX HA Servers WAN deployment version 9.0.2.10000-71. Today we had problems with one HDD on the UCS in one site, and the complete server had to be turned off and on. aft...
Hi, How get by API information from UCCE like in table Termination_Call_Detail?
Scenario: agent 1 - assigned skill for email csq A agent 2 - assigned skill for email csq B 1. agent 1 received email csq A in finesse 2. agent 1 requeued email csq A to email csq B for agent 2 to handle 3. agent 2 logged in to finesse but the requ...
I have an agent who logged in to finesse, go to manage chat and email, select ready for chat and email, not receiving emails even after assigning email skills and automatically every 30 seconds going back to NOT ready for chat and email. Please help.
i try to use a call outbound, I tested preview scenario it works but when i test the ivr / Progressive Agent Gold Progressive it can not work, there is someone who can help me to solve the problem please?
I have script that's working already working but need to make following changes, how can I do this: In Unity System call handler has following 2 input: Option 1: For Customer Service ---> Point to UCCX script ( It has menu with Option 6: Sales Supp...
I have a Main script, where DTMF is working correctly, that then Redirects calls into other script's Route Points. The second script that receives the calls seems to not request DTMF resources and therefore cannot handle DTMF events.The call flow is...
Running UCCX version 11.5 as well as CUCM 11.5. Agents have a personal extension line 1 on 8851 device as well as an IPCC extension line 2 appearance. When agents are using their personal extension they are not shown as busy in finnesse and will rece...
My manager came to me and wanted to know is there a device that we can purchase that will notify the agents if there are calls backed up I the queue. I wanted to post here to see if anyone has done anything like this before and if so was it something...
maximum predefined response character is 1500. Can we increase this? and How?
Hi. Does anyone know the process of enabling root user access on VVB CLI? I've enabled and created the remote account (remote_account create rootuser 30). However, the below weblink to allow creating the password from the passphrase does not work....
Hello, i've been trying to use the threshold "is always" in CUIC but it does not seem to have any effect on my report. Does anyone have any idea what is this threshold used for? i assume that this will show only the fields that are not null. Than...
UCCX 10.6.1 CUCM 10.5.2 I changed the UCCX System Parameters to allow Supervisors 'Access to Supervisor's Teams Only' and I did a directory sync. For background purposes the supervisor had administator rights in UCCX. I took those rights away but l...
Hi, i have a cuic scheduler sending report to a remote location (SFTP) .the starting time 12:00am to 11:30pm, interval of 30 mins. but after 6:30pm the report come in empty, hence missing some of the call data. is the something to do with the SQL pro...
