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UCCX Web chat integration with Cisco Finesse

Hi all,

 

We are trying to set up a kind of proactive chat with UCCX and SocialMiner. The idea is when a customer stays x seconds on a webpage, a web chat will be created with an agent. For this solution, we are creating a new contact in a SocialMiner campaign (which include a feed) using API call from the web page. The contact is correctly added to the campaign but the chat is never forwarded to agent ready on Cisco Finesse. A Chat notification has been created on SocialMiner but nothing seems to be send on the UCCX. The notification is using this API call: https://<uccx-server>/uccx-webservices/contact.

 

An agent can reply to the chat directly on SocialMiner but we would like to have a chat session started on Cisco Finesse. Does anyone knows how to perform this? 

 

Thanks for help,

Sébastien

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