Hello Everyone, I am having trouble displaying a Pop Up page within the Finesse agent desktop. I downloaded the ScreenPopSampleGadget-Finesse-10.6.1-v1.0 and uploaded the following 3 files into the UCCX server using the 3rdpartygadget account. Scree...
Forum Posts
Hi Folks, Brand new to scripting here and my office has a request to change our existing script for one of our groups and add the pre-recorded message "all agents are currently busy" and have it play every 2 minutes after the initial one. Any tho...
Hi, Could we log in to a remote website where username and password are necessary, using finesse embedded gadgets? In Iframe can we put username and password and trigger a HTML submit action. If not Iframe, is there any other way we can do this? ...
Has anyone encountered an issue wherein you cannot generate reports or using Chrome 70 with UCCX? Reports work with IE and previously worked with Chrome 67. UCCX 11.5.1.11001-34 Google Chrome 70.0.3538.110
What affordable options are there out there for call recording for Cisco Unified Contact Center Express? In the past I've heard of Calabrio, is that still best and affordable? Right now we are using old UCCX CAD to record but I know Finesse doesn't...
Hi All, Currently I have an issue where when I put the "service survivability" command under the incoming dial-peer, it seems to be overriding the translation profile on that dial-peer. This has become an issue because we are relying on the transla...
Hi All, I have issue with AQM 10.5, everything is working fine, voice/screen recording yestrday the screen recording stopped and i check that some service is stoped, After i solve it when i access AQM to check the recording and voice once i press o...
Dear All, I have changed Primary and secondary DNS server IP address for UCCX (2 servers). Post that my UCCX servers licences MAC address got changed. But when i login into UCCX its not showing me a banner that you are running on demo licences. In ...
Hello Community! I've a simple vxml app that query a mssql db to check if a certain ANI has called today and, if false, it plays a message and makes an insert into db, if true, it doesn't plays message but route the call back to icm and do somethin...
Resolved! Opening and Closing Contact Center
I'm currently running a UCCX environment. The script currently uses time of day to open and close the call center. Right now, the script checks time of day, if it's monday - friday, 8am - 8pm, the contact center is open, if not, it's closed. This no ...
UCCX 11.6 Enhanced I've created a custom report based on the "Detailed Call by Call CCDR Report" which lists all incoming calls to applications. On this report a number of records have the queue_time field has blank. These are calls that were aband...
Hi all, Is there a way for UCCX-IVR to query/retrieve (DB / API) CUCM GlobalCallID and use it for Finesse screenpop / other purpose? Thanks! -JT-
Resolved! Number caller is in Queue
How to turn on the number caller in Cisco Unified Contact Center script.
I need to add caller position within the queue. i.e. "you are the x caller in queue please hold the line and your call will be answered shortly" and it should decrease as calls are answered Contact Center 11.5
Im trying to deploy whisper announcement in my lab on UCCE 11.6 ver , however moment incoming call is answered finesse goes into reserved state just in 2-3 seconds (aprox) agent state returns to ready state with no prompt/message heard on agent ph...
