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Good afternoon all We are using a custom gadget to populate 2 call variables.  We want to see if there is a way to force the agent to populate the data before they can continue to go into a ready state.  My thought we can have finesse look at the cal...

riglehart by Level 1
  • 801 Views
  • 4 replies
  • 0 Helpful votes

Hi, We have a UCCX 11.5 where we use Agent Based Direct Preview outbound calling. This works. What we are seeing if we apply a recording profile to the agent phone, the number (phone1) in the CSV file gets prepend with the pattern configured for the ...

Hey all.   We recently upgraded UCCX from 8.6 to 11, and so we no longer need a Unified Reporting server. However, members of the team that use UCCX would like to keep the old reporting data in case they want to make a report of year-by-year trends i...

We have agents on UCCX System version: 10.6.1.11003-29 using Finesse. There is a workflow which is set to activate upon 'When a Call ends'. This workflow functions just fine except I am getting reports that it will activate when the agent puts the ca...

dannoofWI by Level 1
  • 1072 Views
  • 2 replies
  • 0 Helpful votes

Helo guys   I want to know what licenses do I need to orden for a new UCCX.   I have read that UCCX can be orden only in Premiun or Standard Model because Standard is EoL, but do i need to orden and pay licenses for Concurrent Users or Named users? a...

Hello, I faced this problem during using CCX Script Editor. I found this post:  Can not save script https://supportforums.cisco.com/discussion/11813876/can-not-save-script but I didn't find the answer there. Really, I have no issue with UCCX 8.6, bu...

Hello. One of our clients have UCCX deployed and am requested to have below task to finalize the project. They saw the information about the Cisco Unified Contact Center Express and I would like to know the below points can be achieved with UCCX.   1...

abdallahm by Level 1
  • 1862 Views
  • 4 replies
  • 0 Helpful votes

Dears, This is the first time I implement Skill Based Routing and I need to make sure I got the concept right. We have 3 agents, 2 Skills and 2 CSQs as follows:SkillsSkill_1: EnglishAndArabicSkill_2: French CSQsCSQ_1: EnglishAndArabic_CSQCSQ_2: Frenc...

ln33147 by Level 4
  • 3592 Views
  • 4 replies
  • 0 Helpful votes