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Our ICM 11.6 nodes running on Windows 2012 server have "latest"java runtime installed 1.8   however, they also have older versions installed which were not automatically removed when jre was updated.   our security scans are flagging these older jre ...

Good afternoon all We are using a custom gadget to populate 2 call variables.  We want to see if there is a way to force the agent to populate the data before they can continue to go into a ready state.  My thought we can have finesse look at the cal...

riglehart by Level 1
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Hi, We have a UCCX 11.5 where we use Agent Based Direct Preview outbound calling. This works. What we are seeing if we apply a recording profile to the agent phone, the number (phone1) in the CSV file gets prepend with the pattern configured for the ...

Hey all.   We recently upgraded UCCX from 8.6 to 11, and so we no longer need a Unified Reporting server. However, members of the team that use UCCX would like to keep the old reporting data in case they want to make a report of year-by-year trends i...

We have agents on UCCX System version: 10.6.1.11003-29 using Finesse. There is a workflow which is set to activate upon 'When a Call ends'. This workflow functions just fine except I am getting reports that it will activate when the agent puts the ca...

dannoofWI by Level 1
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Helo guys   I want to know what licenses do I need to orden for a new UCCX.   I have read that UCCX can be orden only in Premiun or Standard Model because Standard is EoL, but do i need to orden and pay licenses for Concurrent Users or Named users? a...

Hello, I faced this problem during using CCX Script Editor. I found this post:  Can not save script https://supportforums.cisco.com/discussion/11813876/can-not-save-script but I didn't find the answer there. Really, I have no issue with UCCX 8.6, bu...

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