I'm using a new installation of CUIC 11.6(1) and am unable to delete spurious reports. I am logged in as Superuser but when I right click the mouse all options except Export i.e. Create sub-category, Delete, Rename, Create report & Permissions are gr...
I know how to use Xpath to read in a specific value from an XML document, but how do I reverse the process and write a value? There are lots of examples of changing a value in an xml document with a single value, but what about in a list that you ha...
Anyone know if the Default Cursor location can be set? I want the cursor just to go straight to the dialpad, not the contacts that we dont use.
Is it possible to spin up a PCCE 11.6 solution with only the CCE component in a simplex fashion? Ultimately I just need an online system with a distributor HDS in order to test against the PCCE API. No routing required. In earlier versions (at least ...
Dear All, I have uccx and cuic 11.5 . I could not generate cuic report for previous one month. then i restarted uccx servers and it is working now. what could cause this? Is there a way to generate report for that month.? I still cannot generate r...
Hello All, I have uccx 11.5 and two of my self signed certificates are expired now and there is no option to regenerate it. I tried from cli with command " set cert regen " It showns following: WARNING: This operation will overwrite any CA signed cer...
Can this be done per Supervisor based on queue statistics, such as a call standing in hold for inordinate amount of time? I ask because a manager sent me an email regarding a call which was on hold in queue for 20 mins last night. He received an emai...
Dear All,I would like to get your help, advice, on removing List of Contact part from Cisco Finesse Make New Call Option. I have attached a screenshot for that. Would like to keep dial-Pad only and Cursor should highlight on Dail Pad.I am looking for...