UCCX8.5 support two language for CAD?

[Wesley Xianchang Wu]

Hi Expert,

we are facing one issue, one customer want use two language (English and Chinese) for the CAD and CSD and HR in the same UCCX cluster, may you tell me is it possibile? and how can we implement it?

thanks in advance!

[anchoudh]

Hi Xianchang Wu,

A CAD deployment cannot support more than one localized language. All agents and supervisors

must use the same language—there cannot be some agents and supervisors using one language

and other agents and supervisors using another language.

NOTE: After changing a contact centers language, it might take several minutes for changes to take effect and the servers to complete restarting.

Please refer the page 21 in the below link,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/cad85ccxig-cm.pdf

For the supported CAD desktop applications and supported languages please refer

"Table 2. CAD desktop applications and supported languages" on page 17 in the above link.

Hope this helps.

Anand

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[Wesley Xianchang Wu]

Thanks Anand,

The only way is setup a server to support another language.

Wesley


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[anchoudh]

Hi Xianchang Wu,

Yes, thats right.

Thanks,

Anand

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