Use Permalink in Finesse

[ajey_shetty]

Hello,

I am new to finesse gadgets. I need  help to understand permalink.

I have created a report in CUIC which pulls the agent details like how many calls he/she has taken, AHT etc for the current day.

The Variable parameter is the skill target id.

And I get he Permalink:

https://localhost:8444/cuic/permalink/PermalinkViewer.htmx?viewId=14A470FF1000015B000024490A101441&linkType=htmlType&v…

Can you please help me how can I pass the logged in agent Skilltarget ID in the URL ?

I am using the sample cuic gadget to input the permalink.

Version: 10.5

Thanks

-Ajey Shetty

[dekwan]

Hi Ajey,

Thanks for the attachment. I don't have a 10.5 system so I can't test out my suggestions that I am about to give you, so it is not guaranteed. I see one things:

1) In the handUserLoad, you have this:

// Get an instance of the dialogs collection and register handlers for dialog additions and

        // removals

        dialogs = user.getDialogs( {

            onCollectionAdd : handleNewDialog,

            onCollectionDelete : handleEndDialog

        });

but, you don't have the callbacks created in the file. I am not 100% if this would cause an error, but since you aren't using the dialogs object, you can just delete these lines.

Looking at just the code, I don't see anything else. I would suggest adding more logging and looking at the console/client logs to see where it is getting stuck. Or, use the browser's developer tools to see what the issue is.

Lastly, make sure you are referencing the 10.5 finesse.js in the xml.

Thanx,

Denise

[ajey_shetty]

Thank you so so much It is now working as expected

[dekwan]

Thanks for the update! Good to hear it is working now.