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Using same PV on multiple scripts

iptuser55
Level 6
Level 6

We have Ucce which is used by different internal departments.  We use the 10x PV mainly to make use of Finesse to show various requirements for the agents.  Different departments  will make use of the same PV for different information - users CLI,  text fields etc.  

Department A may use PV1 to show CLI

Department B may use PV1 to show text

Question

If script 1 makes use of PV1,  can script 2 also make use of PV1 at the same time to display different information 

Or do I need to make use of extended variables so create unique ones per department 

Thanks 

1 Accepted Solution

Accepted Solutions

Sasikumar Divvela
Cisco Employee
Cisco Employee

Yes, you can use the same PV in different scripts to show different information. Based on the script selected for the call it will set the PV value.

View solution in original post

2 Replies 2

Sasikumar Divvela
Cisco Employee
Cisco Employee

Yes, you can use the same PV in different scripts to show different information. Based on the script selected for the call it will set the PV value.

Many thanks for the confirmation,  I thought so but wasn't sure