08-10-2016 11:09 AM - edited 03-14-2019 04:24 PM
Hi all, Is there a way to adjust the time between call backs the system makes to a caller who doesn't answer on the first call back? I would like UCCE (10.0.2)/CVP 10.0.5 to call back once every 5 minutes. Now it seems to attempt a callback to the caller once every 2 minutes.
08-11-2016 11:36 PM
Review this if it helps - its been a while I have touched CCE. Otherwise please move this to Contact Center forum to get a better response.
-Terry
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08-22-2016 11:25 AM
Thank you so much Terry. This is for the outbound dialing campaign in UCCE but it still helps. I will move this to Contact Center Forum.
Much appreciated, Paul
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