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Hello, Hello,I am planning to set up post call survey.And I am testing it in the lab. I am able to transfer calls to the post call treatment application. But can not see any data in the Call Custom Variable report in CUIC.I am using UCCX rls 11 es07....

Hello, We are going to upgrade UCCX 9.0.1 to 10.x (or 11.x). On UCCX 9.0.1 we have installed licenses with the next feature: CRS_ENH_SEAT cisco 9.0 & CRS_ENHICDSRVR. So, the questions is next Whot we should do with licenses, how to migrate/upgrade it...

Hi All,I have PCCE 10 here and need to implement automatic post call survey feature which is after call ended, call will automatically transfered to post call survey application. I follow the document refer to PCCE 10 feature guide but still error. B...

Where can I set the enterprise parameter "HTTPS Ciphers" to "All Supported EC and RSA Ciphers" as shown on the CSR generation site of UCCX?

I've been going back and forth with TAC for 6 months now on the latest case...I'm hoping someone here has seen this or has some sort of idea of what's going on.What happens is at random times and with random agents, they're in ready state, presented ...

Hi everyone. I hope you are well. The inactivity session timeout for the Operations Console (when no activity is performed in the browser) is set to 60 minutes. If the browser is inactive for more than 60 minutes, you are required to login again. H...

How can anyone open the *.aef file without accessing UCCX... I am working on some script & in that environment no access to the any UCCX ..is there any way to open the *.aef file

Hello I need help. I have CUIC 10 and uccx, I want to reports of call custom variable reports but do not show information. I already configured Set Enterprise info for call.variable1.can anyone help me? Thanks.SFP  

I have a customer that wants to upgrade their CUCM and CUXn 9.1 environment to 10.5 and I cant find anything regarding compatibility. Please dont just give me links to compatibility guides and docwikis because I've read them all and it only says 9.1 ...

Hi,Is there a possibility of configuring a phone to record all calls made from an extension, without agent logging into the phone.how does the RTP work with call recording.Any relative information would be really helpful.Thanks,Waseem

Hello All, I installed a new instance of Attendant Console Advanced 10.5.2.   and all was working fine. I did a reboot of the server and now the services will not start.  On the Service Management page Cisco Unified Attendant Server shows Status: Sto...