Contact Center

Hi, Good Day. We try to run the SQL query found on the CUIC. We just copy the query on the CUIC then paste it on the SQL database. However it is not working. Kindly advise if its feasible to directly copy paste the CUIC query to the SQL database of ...

  Dear All,    UCCE IPPA configuration assistance , I have followed the below link and did not work .   http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1101/admin/guide/CFIN_BK_C993E181_00_cisco-finesse-...

Hello Peps, I am looking for some help on how to setup UCCE mobile agents for Call Recording with Cisco Mediasense which is integrated with Nice 4.1? I did not find a proper reference. Appreciate your response! Thanks & Regards, Siva Venkatesh Arco...

Hi I need to set up a site simple script where a authorised person dials into a script,  they are asks to enter a set of digits,  this is compare to a if statement or better to a DB lookup and the  acted on-same as a credit card pin look up Questio...

We are running into an issue where caller id is displayed on a physical IP phone but not displayed when using Cisco Finesse with Jabber.  The remote routers are configured as MGCP and the routers do receive the caller id information from the telco.  ...

Hi all, I have an UCCE + CVP 11 deployment. I have the following scripting: - Welcome prompt is played - IVR menu  is played where if caller knows the destination of the call press the corresponding digit. - The destination of the call is dynamic  ...

Hello All, I have an requirement from one of my client to move UCCX from one Data Center to another without any downtime/Issue. Could anyone of you please help me to know the best way to do this. Do I need to move my Subscriber at first and transfer...

Hi, In regards to the ECE Web Server , I was going to install two ECE web servers one of them behind the firewall for agent's access and the other one on DMZ for customer's web chat and I was wondering is that a supported deployment with PCCE ? Reg...

Hi everyone,I have a up and running contact center for which I would like to trace phone calls after they've passed through the scripts, hop by hop. Is this possible with RTMT (or any other way) and how do I collect the logs? Do I have to enable anyt...

Hi All, We've successfully configured the direct preview outbound call in UCCX 10.5 however how can we know the status of all calls that the agent already called.  Is it possible to see the lists of all numbers that was being tagged as retry, busy,...

Hello, i just need to download the WFO software which integrate with our UCCX 11.0.1 the issue is that we have lot of versions like WFO & WFM and advanced and lots !! we have already purchased license for it the licenses that we have bought is (CCX-...

Hi All, I am trying to connect SQL server with uccx informix database(CUIC). I even had a look at the following thread https://supportforums.cisco.com/discussion/12001416/how-copy-uccx-informix-database-mssql. But i couldn't find the exact way. Is t...