Voice gateway faileover is not working

[Pandiyan.d]

Contact Center setup :

1. ICM 7.2

2. CUCM 6.0

3. CVP 4.0

4. Voice gateway(Ingress & Vxml) - C3845 ver12.4

We have two Voice gateway. If primary voice gateway goes down, the secondary voice gateway should work as like primary.

Steps to describe the issue:

1. Primary voice gateway down

2. calls are hitting(terminating) the secondary voice gateway from PSTN.

3. Calls are not hitting the Scripts(ICM) and the IVR welcome message is not playing. i.e it is also not invoking the vxml application to play the welcome message.

Appreciate your suggestion..

[geoff]

Assume you have set the label on the NVRU for the CVP RC to "8111111111" then further assume you have also added to the CVP Call Server config (assuming SIP) the pattern "8111111111>" to the Send To Originator section. Is this true?

If so, you are not relying on any static routes in either CVP or the Proxy to direct the VRU leg.

All I can say is upload the two router configs to your PC and run an visual diff tool on them. These should be almost identical.

Is the ICM script failing in the "Send To VRU" node?

Regards,

Geoff

[Pandiyan.d]

Yes call is not hitting the ICM Script.

[geoff]

That's not what I asked at all. What I asked was "is it failing in the Send to VRU node"?

If it's not even triggering the script for the DN being sent up from the gateway, then one of two things are wrong. (a) your dial peers are wrong or (b) the carrier is sending up a different DNIS on those PRIs.

Run debug isdn q931 on gateway 2 to eliminate (b). Run debug voice dialpeer inout to check (a).

Regards,

Geoff

[Pandiyan.d]

you mean send to VRU node at scripts if so the call not at all reaching the send to VRU node at scripts.and script as well

But i got an DN at gateway when i run the debug isdn q931

This is my secondary gateway voice config..please check it

dial-peer voice 101 voip

description NewYork-Primary VXML Gateway to Gurgaon-Primary Callserver

translation-profile incoming block

preference 1

destination-pattern 8.........

session protocol sipv2

session target ipv4:10.10.10.60

dtmf-relay rtp-nte h245-signal h245-alphanumeric

codec g711ulaw

no vad

!

dial-peer voice 102 voip

description NewYork-Primary VXML Gateway to Gurgaon-Secondary Callserver translation-profile incoming block

preference 2

destination-pattern 8.........

session protocol sipv2

session target ipv4:10.10.10.61

dtmf-relay rtp-nte h245-signal h245-alphanumeric

codec g711ulaw

no vad

!