voice monitoring

[standist]

With a Cisco Customer Response Server ,we can mornitor a call ,recoder and playback it.

It says that supervisor can silently monitor and record an agent’s phone call.

I want know what is the agent ?

Can I just use this supervisor to silently monitor and recod a normal phone call like a phone between two 7960 or a 7960 to a pstn phone call?

Or it must install this agent software on a pc ?If so,is there any other way that can monitor the voice phone call just phone to phone or phone to pstn(pbx)?

[smalkeric · Accepted solution]

yes you use the supervisor to silently monitor and recod a normal phone call like a phone between two 7960 or a 7960 to a pstn phone call

[cbevanpingless]

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