Is there a way to send an email to the ipcc server to trigger an script?Basically what I want to happen is for an email to get generated from my alarm system and that email triggers IPCC to call my cell phone.
Has anyone used the ICM to route based on service level. In other words what we want to do is only send a call to Hub X if their service level in Skill/Split X is above say 80%. Is there a way to do this in the ICM scripting? Thanks.
When we call out from our Ip phones the called party sees the extention number. I would rather they see the main bussiness number. How can I fix this? CCM 4.0 Thanks in advance
Hi,We have CCM 4.0.1 and IPCC Express Standard in a co-resident setup. Can we upgrade the IPCC in Enhanced or Premium version still in a co-resident setup?Thanks,./G
Having a problem getting the userlist to come up during the initial configuration of IPCC Express - I input the DC directory (running on CM) info - ip address & passord, setup the profile - use the default respository and then on to choose an admin u...
Does anyone know how to fix this...after installing IPCC Express 3.5(2) - reboot the server and login to preform the inital setup - the appadmin webpage gives the following error:You are not authorized to view this page You do not have permission to ...
We want to use in the same script Spanish and English. The user can select if he wants to be attended in one language or another. how can we get this? For example: We keep all the prompts of both languages in the same directory? How can you specify i...
Newbie question.We have an IPCC express that I occasional add new agents 2.Their are two files this is done in "Extension2AgentID.xml" (fields are <C15213>5544</C15213>and "DDIDivertagents.xml" (fields are <C5408>1109</C5408>Can anyone shed any light...
Is there a way to convert an integer o a sting so that it can be displayed by the Set Enterprise Data (without the use of Java Method as is not supported by the IPCC Express Standard version)?./G
Hallo,I installed CCM 4.1(2)sr1 with IPCC expr. 3.5 Co-Res.Now I am going to connect IPCC Epress(MCS7825).Is it possible to run IPCC Express 3.5 Co-Res and IPCC Express 3.5 (MCS7825)simultanously?Thanks in advanceRegards
Hello,One of my clients has IPCC Enhanced 3.5(2) installed, and now i have a couple of problems that i cant find a solution to:1)Historical Reporting Printing: She can print some of the reports directly from the CRA Historical Report Client Viewer, b...
Hi, I've set up CRS 3.0 for the first time, co-resident with my CallManager Serevr in a lab environment. The problem i get is when selecting the option to press '0' for the operator, i just get a fast-busy tone. Do i need to edit the aa.aef file to d...
1.How do I verify the recording piece has been installed on the IPCC server already?2.If I see crs enhanced recording-100 under crs license update utility, does this we have purchased recording license already, and which can provides the following ca...
I am installing IP IVR V3.1 (in a Lab) for use with ICM. After I install, I cannot find the ICM Subsystem on the Subsystems menu. I've tried several different installs and .lic files. I am currently working from an image of a system that is now runn...
