Webview HELP!

[tesoro_brandon]

When attempting to log into Web View, I receive this error:

"The following error occurred: class java.io.FileNotFoundException

Couldn't create dir: C:\icr\web\webview\reporting\_tesro

java.io.FileNotFoundException: Couldn't create dir: C:\icr\web\webview\reporting\_tesro

at Com.WebLine.PageCompile.PageCompileUtils.mkdirRecurse(PageCompileUtils.java:147)

at Com.WebLine.PageCompile.PageCompileUtils.mkdirRecurse(PageCompileUtils.java:121)

at Com.WebLine.PageCompile.PageCompiler.service(PageCompiler.java:100)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.newatlanta.servletexec.ServletExec.CallServletService(ServletExec.java:1582)

at com.newatlanta.servletexec.ServletExec.processServletRequest(ServletExec.java:1535)

at com.newatlanta.servletexec.ServletExec.processServletAlias(ServletExec.java:1483)

at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1224)

at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:995)"

We have rebooted all the IPCC servers and the error still comes up. No files have been removed or altered to cause this issue.

HELP!

[bbaley]

If you have done anything so far (cycle services, reboot, etc.). If not, please try stopping and the starting the Jaguar process on your Webview server.

[tesoro_brandon]

I've rebooted all the servers associated with our phone system and the error remains.

[bbjr]

Rebooting will not take care of this. You'll need to open a case for TAC to help you figure it out.

Make sure your not logged into the system locally. You need to be in the domain/forest/tree, etc...

Regards,

Bob