Contact Center

I am trying to generate a unique string variable to use when I record a file. I tried to use the “Execute Java Method” step after the “Get Contact Info” step (using the identifier attribute). When I reactively debug the script, I get the following er...

I need help scripting this if it is even possible. I would like for the call to be redirected to a specific Unity subscriber's standard greeting - Thank you for any assistance you can provide.

I have a customer runing ISN 2.0 planing to upgrade to CVP 3.0 and add a VXML Server and VXML Studio. Will my current applications have to be rewritin at the time the VXML server goes online or can I continue to have the ICM control the current apps ...

On a 2651 router with a CUE module, there appears to be no methods for monitoring the status of the V-mail service. There are no flags in SNMP to check the service.Has anyone created/found an automated method to query for the status of the voice mail...

Hi,I know from this url : http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_tech_note09186a008047bb4d.shtml that this is not officially supported but has any of you already configured or tested an ODBC connection between IPCC (3...

Hi,I have cvp3.0, ICM6.0.0, IOS gateway and gatekeeper. DTMF is working fine. My problem is integration with Nuance (Scansoft OSR). As per BOM I am using OSR2.0.9 and OSMS2.0.4.My questions are in relation to what extra config(to DTMF) is required t...

CM 4.1.3I had IPCC express 4.0.1 (Name: IPCC4x) I needed to reinstall the IPCC server. So, I used the 2000.2.7 hadware detection CD.This time I used the name IPCC instead of IPCC4x When it was all done, I went into System - Control Panel.There were ...

Hi all,we would like to build Call Centrumbased on Cisco technology but we dont know where to start. So could someone help me what products are available today and which things we should take care about to succeed in building such project. I know th...

Administrator Desktop Personnel Configuration WorkFlow setting reverts to default when agent logs out and shutdown PC. Need agent to retain the same workflow select under agent properties workflow group.

I was carrying out fail over testing for a new customer install of System IPCC and have come up against a problem. After a fairly brutal power off test on Side A PG it was rebooted. At windows login it went into shutdown. I managed to eventually get ...

We use IPCC 6.0 with CCM 4.0(3), CRS 3.5.(3). ICM has no service release.We confiured duplexed proggers. When we startup proggers, they are working well.(CTIOS Client connection, login function have no problem). But, as time goes by, agents more ofte...