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I have a client that needs 50 agents they also need IP/IVR for Internal use.How does the licensing work for ports.If we have 50 agents that means 50 ports ?What do we do about IVR flows queing calls these calls would have there own queues.We are talk...

hello,Please could you show me how contacting Case TAC, because i tried to do it since a long time but without result i'll hope that you could help me for solving this issue because i c'ant add any account in my CCM thanks a lot

HiWhat should be done on IPCC 3.13 side if publisher IP address need to be changed? Is there a Cisco document specifically discussion this? Thanks

IPCC Express 3.5.3 Premium.I'm trying to setup a script that agents call into, are asked to enter a phone number, then get redirected to that phone number. Then in the workflow, when the call is dropped IE launches a jsp to get the sessionID to do a...

Hello,please could you let me know how solving the following this issue :in all ipphones of my system when i try to search a directory number of someone it's display me the following message:Ldap Method Failed, Please try a gain later, Error code:81h...

Hi,We have IPCC Express 3.5(2)SR1 integrated with CCM 4.0(2a).Problem - In Overall IP ICD Stats real-time reporting,Total Contacts - 205Contacts Handled - 203Contacts Abandoned - 3 Why is the call handled showing as 203 instead of 202(205-3=202)???At...

I'm using IPCC Express 3.53. We want to create a script that:When a call is waiting on CSQ, caller can press a key to leave a voice mail if the caller don't want to wait too long during queueing.How to implement that? Thanks a lot !

Hi,I like to translate numbers to new numbers, many to many, by using an prompt announcement om the changed number(s). Does someone has an sample script or an idea how to translate 123xxx to 321xxx by IPCC Express.Thx

I am monitoring IP-IVR servers with ITEM and every now and then it reports ApplicationPartiallyRunning ProductName=Cisco Application Server (JTAPI Subsystem)Looking at the MIVR logs I see the following, is it expected race condition when caller drops...

Suterly the call registrers of the calls on Agent's desktop interfaces desapeears. When you try to view the statistics of the day or days ago no show information.Any body knowns what happened.

Hello What is the role of OPX in voice gateway? what is the meaning when opx has a value like: opx=9, opx= 602,602,603 ? why FXO has OPX value but in other hand FXS Doesn't have OPX Please could you help thanks a lot

Can anyone send me an example of scripts for the holiday and business hrs script. I just cant seem to get mine working correctly.Thanks in advance! rick.plett@navteq.com

How long is acceptable delay between customer answering and agent speaking? I mean maybe it's normal if agent hears just "llo" when customer says "hello" but what if it's longer?We're using here ipcc with icm5.Does this depend network, GW and maybe P...

I am trying to run a stored procedure in a DB Read like this:exec spvalidate $reqMonth $reqDay $reqYearBut I'm unable to put in comma separators int the SQL statement without receiving a java.lang error. The three variables are set as string type and...

Hi,We are currently planning a deployment of Cisco ICM 6.0 and E-Mail Manager 5.0. E-Mails will eventually be directed to an agent by ICM, but before this happens E-Mail Manager needs to send the e-mail via SOAP/HTTP to an external application for st...