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learnsec
Beginner

WEIM Cases Queue

hello,

when agents are busy with chat case, if a new customer tries to open a case he receives off hours message. why the customer request do not wait in queue in order for his turn to arrives and be served?

thanks,

1 REPLY 1
mikram
Enthusiast

Hi,

Try changing Maximum actvity to pull from 3 (which is default to 10) for Default user group settings.  Login in as partition administrator, pa and then go to Department, services, settings and user.

Hope this helps.

Cheers

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