Solved: What permissions to Supervisors have in IPCC Express?

Chuck Reid · ‎07-09-2007

What permissions do supervisors have in IPCC Express? The client wants to know if we can set permissions for supervisors such as Multi level admin for Call manager.

lucotc · ‎07-25-2007

Hi Chuck,

Adding a user as a supervisor in IPCC allows them login access to the http:///appsupervisor page. As far as I am aware, you cannot restrict access further. If you are referring to what agents/csqs they can see, then you can break them up into different teams and only associate the supervisor with his/her specific group of agents/csqs. By the way, I think we work for the same company, feel free to e-mail these question directly. Nice to see you out here on the forums.

-Chuck L.

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lucotc · ‎07-25-2007

Hi Chuck,

Adding a user as a supervisor in IPCC allows them login access to the http:///appsupervisor page. As far as I am aware, you cannot restrict access further. If you are referring to what agents/csqs they can see, then you can break them up into different teams and only associate the supervisor with his/her specific group of agents/csqs. By the way, I think we work for the same company, feel free to e-mail these question directly. Nice to see you out here on the forums.

-Chuck L.

Chuck Reid · ‎07-26-2007

Thanks Chuck!