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Is it possible to dynamically set the skill for a call in the script. For example I have a Skill variable that matches a skill set in IPCC. I pull that skill variable from a database based on callednumber. I want to take that skill set and do a se...
I was wondering if someone could give me a link to a basic example of an FXO port configuration that uses the FXO ports as backup ports in case of a PRI outage. I am really just looking for the actual port configuration, not necassarily the dial-pee...
Hi, I have a brand new Unity 4.0(5) UM with Exchange 2k installation in a CCM integration. When a subscriber hits the message button, then enters their password, they get dead air. This is the only warning in event viewer:EVT_MSG_PRIMARY_DOWN_ON_S...
I am having trouble with a translation pattern, wondering if anyone can help. I am attempting to take any calls to DID's in the range of 4XXX and make them ring internally on 3XXX. I want to do this in call manager to make it easier for the client ...
Hi, I have a point to point t1 to setup. I have 1 serial interface (wic w/csu/dsu) and a FastE 0. I have the FastE0 int connected to our internal lan. When I type in IP Routing it shuts down the internal interface to any traffic (the interface is...
Hi, Was this previously working for you, or is this a new config? Can you verify the sub is listed as a server under the "system/server" section of ccmadmin? Also - what output do you get from the following CLI command: run sql select name,nodeid ...
Hi Chuck, Adding a user as a supervisor in IPCC allows them login access to the http:///appsupervisor page. As far as I am aware, you cannot restrict access further. If you are referring to what agents/csqs they can see, then you can break them u...
