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Cisco Employee

what should be the busy trigger configuration?

Hi All

The configuration guide says

"If you use Outbound Option, set Call Waiting to On; otherwise,set it to Off."

in the current version is it still required to have busy triggers configured to 2 ?

I saw a customer site configured with busy trigger as "1" and everything works well.

Best Regards

Kabeer

2 REPLIES 2
Cisco Employee

what should be the busy trigger configuration?

did some testing around this, looks like the busy trigger should be set to 2 if we are using predictive dialing...

but not sure why exactly.

Rising star

what should be the busy trigger configuration?

Hello,

I guess you are right , i have tried it with preview and direct preview with both config (1 and 2) it made no difference .

I was doing a troubleshotting a couple of days ago for one of our customers , and i read the exact message you were talking about "If you use Outbound Option, set Call Waiting to On; otherwise,set it to Off." so i set it to 2 and it made no difference , after i solved the problem i checked the system and it was working fine , then i decided to do a test and return it back to 1 and it made no difference but i didn't test the predictive dialing so i guess it is only required for this.

Amer

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