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Amer rajai Sha'er
Level 7
Level 7
Member since ‎06-22-2009
‎10-08-2024
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  • 1116 Posts
  • 118 Solutions
  • 85 Helpful votes Given
  • 483 Helpful votes Received
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70 Discussion Posts
40 Accepted Solution
60 Replies
350 Helpful Vote
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40 Discussion Posts
350 Discussion Posts
400 Discussion Posts
40 Helpful Vote
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Cisco Certified Specialist - Collaboration Core

User Activity

Socialminer 12.5 cuic reports

11-20-2021
Question for CCP reporting, i cant find any reporting templates for CCP 12.5, the last version for templates are for socialminer 11.5 and it doesnt have agent request reporting, any idea where i can find Agent Request (Call-back) report for CCP 12.5?...

Change State Gadget not working

11-15-2021
Hello, I am trying to change the agent state to not active with reason code via API, here is the code i am using: var label = user.getReasonCodeLabel()var state = "NOT_READY";rc = {id: '25'} ;user.setState(state,rc, {error : handleChangeStateError}; ...

CVP Studio Dynamic DateTime selection

11-15-2021
Hello, I am trying to lookup a data based on datetime from SQL: select *from XXXDateTime >= '2021-11-08 00:00:00'In case the DateTime is fixed as above, it is working normallyBut if i try to generate the DateTime based on the call start, it gives err...

CVP Studio DateTime SQL Select

11-15-2021
Hello, I am trying to lookup a data based on datetime from SQL: select *from XXXDateTime >= '2021-11-08 00:00:00'In case the DateTime is fixed as above, it is working normallyBut if i try to generate the DateTime based on the call start, it gives err...

Bootable Image 11.5

10-07-2021
anyone have a link that can share for a bootable imagei need 11.5.1.15900-18 unrestricted ThanksAmer
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Community Statistics
Member Since ‎06-22-2009 02:12 AM
Date Last Visited ‎10-08-2024 03:50 AM
Posts 1,116
Total Helpful Votes Received 483