Amer rajai Sha'er
Rising star
Rising star
Member since ‎06-22-2009
‎08-07-2022

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  • 1115 Posts
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Question for CCP reporting, i cant find any reporting templates for CCP 12.5, the last version for templates are for socialminer 11.5 and it doesnt have agent request reporting, any idea where i can find Agent Request (Call-back) report for CCP 12.5?...
Hello, I am trying to change the agent state to not active with reason code via API, here is the code i am using: var label = user.getReasonCodeLabel()var state = "NOT_READY";rc = {id: '25'} ;user.setState(state,rc, {error : handleChangeStateError}; ...
Hello, I am trying to lookup a data based on datetime from SQL: select *from XXXDateTime >= '2021-11-08 00:00:00'In case the DateTime is fixed as above, it is working normallyBut if i try to generate the DateTime based on the call start, it gives err...
Hello, I am trying to lookup a data based on datetime from SQL: select *from XXXDateTime >= '2021-11-08 00:00:00'In case the DateTime is fixed as above, it is working normallyBut if i try to generate the DateTime based on the call start, it gives err...
anyone have a link that can share for a bootable imagei need 11.5.1.15900-18 unrestricted ThanksAmer
Community Statistics
Member Since ‎06-22-2009 02:12 AM
Date Last Visited ‎08-07-2022 02:50 AM
Posts 1,115
Total Helpful Votes Received 480