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WXCC Extract values from Live Chat form.

zjwalsh
Level 1
Level 1

I am having issues getting the returned values from a live chat form. I see the values being returned in the debug logs but I cannot figure out how to extract them. I have tried the evaluate node and using the inappmessaging.formFields.Email variable I see in the receive node JSON but I get an error that inappmessageing is not defined.

This field shows in the input variables section of the Evaluate Node under Receive InApp - Form Response

 

Thanks.

1 Reply 1

Janos Benyovszki
Cisco Employee
Cisco Employee

@zjwalsh would you mind sending a link to the: "Evaluate Node under Receive InApp - Form Response" page you mentioned? Are you trying to extract the chat form in the Flow Designer?