I am having issues getting the returned values from a live chat form. I see the values being returned in the debug logs but I cannot figure out how to extract them. I have tried the evaluate node and using the inappmessaging.formFields.Email variable...

Need some tools for manipulating dates in WxCC. You can format the date using the {{ now() | date("MMddyyyy", existingFormat="yyyy-MM-dd'T'HH:mm:ss", timeZone = "America/New_York") }}pebbles template format but there is no way to actually add or subt...

I have a requirement to get updated call data from CVP to Finesse. I conference the CVP Script into a finesse session so the caller can record a consent message. The CVP then updates a call variable with the outcome of the recording.Finesse does not ...

Customer has 3rd party CRM application that will be using Finesse API for call control. The 3rd party web application uses SSO with Microsoft Azure as the IDp. We also have the Cisco Ids server running using the same IDp. If the 3rd party CRM makes t...

If an agent belongs to both NIPTA and IPTA skill. There are emails in both the IPTA queue and the NIPTA queue which one will be assigned to the agent when they become available.