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I am having issues getting the returned values from a live chat form. I see the values being returned in the debug logs but I cannot figure out how to extract them. I have tried the evaluate node and using the inappmessaging.formFields.Email variable...
Need some tools for manipulating dates in WxCC. You can format the date using the {{ now() | date("MMddyyyy", existingFormat="yyyy-MM-dd'T'HH:mm:ss", timeZone = "America/New_York") }}pebbles template format but there is no way to actually add or subt...
I have a requirement to get updated call data from CVP to Finesse. I conference the CVP Script into a finesse session so the caller can record a consent message. The CVP then updates a call variable with the outcome of the recording.Finesse does not ...
Customer has 3rd party CRM application that will be using Finesse API for call control. The 3rd party web application uses SSO with Microsoft Azure as the IDp. We also have the Cisco Ids server running using the same IDp. If the 3rd party CRM makes t...
If an agent belongs to both NIPTA and IPTA skill. There are emails in both the IPTA queue and the NIPTA queue which one will be assigned to the agent when they become available.
Thanks for the response. Issue isn't with the API call itself, That works just fine. Problem is if the call variable is changed outside of Finesse or from within the client using MakeRequest or some of other process it does not trigger the Update Not...
Meetingplace can be a bear to get going. Once you get the application installed you use the web site to configure it. You will need two LAN connections. One for admin and one for the conference. Go to Ciscos web site and get the install manual. It wi...
We have almost the same setup. We use a 6608 blade in some 6509 switches. The card you specified for the 3725 should work. It is configured in the Call Manager gateway. They are called T1 CAS in the CCM world. Here is some infor on ising the 3725 for...
