05-27-2024 12:28 PM
The issue you are facing with the Duo Authentication Proxy and the two domains (abc.com and xyz.com) seems to be related to the user directory configuration. Based on the information provided:
To resolve this issue:
05-28-2024 05:07 AM
If this is about a Duo customer please instruct them to contact Duo Support. I'm not in support; don't @ me.
However, it is correct that they will receive the error you mentioned if there are duplicate usernames coming from the two domains. Is this SSO + AD authentication? It is noted in the documentation that email addresses must be unique across all domains and forests:
They should check the users that can't log in to make sure their email is not duplicated between forests. Again, if you don't know how to proceed advise the customer to contact Duo Support.
05-28-2024 06:47 AM
I'm told that TAC can create a case in CSOne and bond the case to the Duo Support queue.
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