Cannot get to https://64.103.37.4

[pmctiernan]

Hi, is there an issue? I cannot get to it with http or https

thanks,

Padraig

[jacoadam]

Hello Padraig-

Thanks for your inquiry! Could you let us know what sandbox you are trying to connect to?

Thanks!

Jacob

[pmctiernan]

thanks Jacob, Contact Center Enterprise Environment

[jacoadam]

Hello Padraig-

I have tested out the VPN connection using the credentials that you have been supplied and can connect properly using https://64.103.37.4 (please see attached screen shot)

Could you please let us know what version of AnyConnect you are using? Please also ensure that there is no firewall that could be blocking the VPN on your local machine or corporate network.

Thanks!

Jacob

[pmctiernan]

thanks Jacob, I am not even asked for credentials. A colleague can get to it so it must be my end

Padraig

[pmctiernan]

working now thanks, but the inbound number does not work

number: +353 91 484 708

Agent ready: 1000

[ecorban]

hi padraig, Ill check the call routing and get back to you when its available

thanks eddie

[pmctiernan]

Hi Eddie, any news on this. I am on there right now and no routing. I will be there for rest of day,

thanks,

Padraig

[ecorban]

hi Im working on this.. if this is needed ASAP, then i would suggest you could reserve an CCX sandbox which has finesse. but no PSTN access. you can do local call routing however..