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Hi, I am looking to control a phone using TAPI. I can connect to phones on the Collaboration sandbox OK. However, I cannot make a call from them as there is no physical device, I think. Is there a sandbox that has a TAPI supported physical device or ...
Thanks @bigevilbeard another way to solve this might be to make a new blueprint called "PCCE for 16 hours". Take 2 or 3 environments from the 15 currently on "Packaged Contact Center Enterprise 12.6" and set a limit of 16 hours on it. I think many pe...
Hi, I have the same problem for some months now - it is always full.I have tried refreshing every hour all weekend with no joy - people always seem to be just releasing and grabbing the same sandbox again.Please can I ask for you to reserve one for m...
Hi, we use Dynamics Telephony with TAPI and it is fine. It has call logging, click-to-dial, screen pop and Progressive Dialer in a very smooth integration with CRM. If the CRM is online or on-prem does not matter. It just matters that the client PC a...
