For few days account blocked on Meraki always-on Sandbox

[Ivan Mamka]

Hello,

Not sure where to reach out on this or I'm doing something wrong. When trying to login to Meraki DevNet always-on Sandbox, it says: "This account has been locked after too many failed login attempts. Contact your network administrator(s)."

Username used: devnetmeraki@cisco.com

If this is wrong place for dis question, will remove topic.

Thanks in advance...:)

[zowu · Accepted solution]

I've reset password against user devnetmeraki@cisco.com

[p.m.shah15]

@zowu, i am again seeing same error. Could you please unlock devnetmeraki@cisco.com one more time? Thanks. 

[zowu]

unlocked. 

[Dasun]

@zowu, Could you please unlock the user again? Thanks

[zowu]

the accounts is now unlocked

[DK80]

Hi, Its locked again. Please help 

[zowu]

The account is unlocked. But the new login requires OTP verification since the new security posture started last December https://documentation.meraki.com/General_Administration/Other_Topics/Authentication_Enhancements_and_New_Dashboard_Security_Features

[tsundar]

We tried to get OTP and no successful. Still Meraki Always ON Login account locked. Pls support to unlock.

[zowu]

The account is unlocked. But you still cannot login if the OTP email not arriving. 

[tsundar]

Thanks for unlock. But i don't have access to mail of devnetmeraki@cisco.com. Pls guide us how to get OTP or MFA to access meraki dashboard.

Meraki - Always ON.

Pls help.

[zowu]

The mailing list is only open to Cisco employees currently. MFA require google authenticator which requires more complicated validation process. 

We still can use Meraki API key for non-interaction job w/o Meraki dashboard.

[DK80]

So how will this work moving forward? Its asking for a verification code that we dont have access to.