JTAPI Provider cannot list the ipad jabber address

[Simon_New1]

Hi all,

The provider cannot list the addresses for ipad jabber clients in sandbox. the Provider.getAddresses() method only returns 5 items (desktop jabber clients).

As the "Pre-Provisioned User and Device Info" of the , there are 20 pre-define users and addresses. But in my test code or in the Cisco JTAPI Test Tool, only 5 addresses and devices (device type for "Jabber for Win/MAC", device name has "CSFuser" pattern) are showed/got, other jabber addresses/devices for ipad/android/iphone are not listed.

all the above pre-Provisioned devices are under the control of the application user (which I used).

Any suggestion/comment is appreciated.

Thanks in advance.

Simon

[dstaudt]

The mobile Jabber clients (iOS/Android) are not supported by CTI (TAPI/JTAPI) per the support matrix here: https://developer.cisco.com/site/jtapi/wiki/cti-tapi-jtapi-supported-device-matrix/

[Simon_New1]

Hi dstaudt,

Thanks a lot for your reply.

Simon