Not able to connect to Sandbox

[sadamahan]

Hi

Made a reservation. Downloaded and installed AnyConnect on Windows. Restarted Windows. Yet not able to connect via AnyConnect VPN using the credentials provided in email. Dialog box says: "VPN establishment capability for a remote user is disabled. A VPN connect will not be established" AnyConnect logs below. Thanks in advance!

12/24/2020
2:52:47 PM Ready to connect.
2:54:39 PM Contacting devnetsandbox,,,,,,,,
2:55:09 PM User credentials entered.
2:55:09 PM Establishing VPN session...
2:55:09 PM The AnyConnect Downloader is performing update checks...
2:55:09 PM Checking for profile updates...
2:55:09 PM Checking for product updates...
2:55:10 PM Establishing VPN - Initiating connection...
2:55:10 PM Establishing VPN session...
2:55:10 PM Connection attempt has failed.
2:55:10 PM Ready to connect.
2:55:10 PM VPN session ended.
2:57:54 PM Contacting devnetsandbox,,,,,,,,,,
2:58:08 PM User credentials entered.
2:58:09 PM Establishing VPN session...
2:58:09 PM The AnyConnect Downloader is performing update checks...
2:58:09 PM Checking for profile updates...
2:58:09 PM Checking for product updates...
2:58:09 PM Establishing VPN - Initiating connection...
2:58:09 PM Establishing VPN session...
2:58:09 PM Connection attempt has failed.
2:58:09 PM VPN session ended.
2:58:09 PM Ready to connect.
2:59:43 PM Contacting devnetsandbox,,,,,,,,,,,
3:00:09 PM User credentials entered.
3:00:09 PM Establishing VPN session...
3:00:09 PM The AnyConnect Downloader is performing update checks...
3:00:09 PM Checking for profile updates...
3:00:09 PM Checking for product updates...
3:00:09 PM Establishing VPN - Initiating connection...
3:00:10 PM Establishing VPN session...
3:00:10 PM Connection attempt has failed.
3:00:10 PM VPN session ended.

Best Regards

Sada

[Eric R. Jones]

i appear to be having the same issue on Mac OS. I unchecked both boxes for "Block connections to untrusted servers" and entered the IP address provided 10.10.20.161. The System Scan returns "No policy server detected Default network access is in effect".

I have a VPN running and have tried it with it enabled and disabled.

ej

[sadamahan · Accepted solution]

Solved by running AnyConnect VPN client on a physical laptop. Does not work on a Virtual Machine running inside VMWare and consistently results in the above error. 

Does AnyConnect VPN client only work on physical devices and not on VMs?