SD WAN always on sandbox - user account is locked

[michaelsp]

Error trying to log in SDWAN always on sandbox

1. Go to https://sandbox-sdwan-2.cisco.com
2. Login with credentials [devnetuser/RG!_Yw919_83]
3. 

    

[bigevilbeard]

@michaelsp could be too many auth attempts by another user, see if this clears in an hour. Not Sure of the exact time SD-WAN locks the account for when too many failed attempts are made.

Hope this helps.

[michaelsp]

Hi 

Hi bigevilbeard, thanks for the response. It's been over an hour and the account is still locked. Anything else can be done to unlock it?

PREVIEW

[bigevilbeard]

@michaelsp i guess just wait for the sandbox team to check when they see your message here. Spin up the reservable SD-WAN sandbox, whilst you await this to be fixed or the password timeout to clear.

Hope this helps

[michaelsp]

@bigevilbeard Thanks. I know about the reservable option but it requires Anyconnect VPN client that is currently blocked by corporate firewall. Hence need to be able to connect to Always On sandbox. I guess I'll have to wait until it auto unlocks or someone from admin team will act on the report. 

[michaelsp · Accepted solution]

The Always-on user account is unlocked. The issue is resolved.

[rajajoudhaidar]

I think the user is locked yet again, @michaelsp could you please help here?