Sign In Error Cisco FinUCCX_EarlyRelease

[ocarrillo357]

When I try to login any Agent on Finesse desktop

Agent Login ID	Agent Password	Agent Extension
Agent001	ciscopsdt	6001

Shows the next error dialog

I try to register a Cisco Comunicator IP softphone, the error continue.

[jacoadam · Accepted solution]

Hello Oscar,

Thanks for posting your question! You will generally see this error when (as you guessed) there's not a device registered to the endpoint. In this lab we have pre-configured agents with associated Jabber accounts as associated devices! You will need to log into a jabber account for this to work.

The jabber credentials should be the same as the agent:
UN: Agent001@abc.inc

PW: ciscopsdt

Please let me know if you can try this!

Thanks!

Jacob