UCCX 11.6 Sandbox - Can't Connect to Finesse UI via Browser

[abarbkov]

Am able to load the finesse login screen via https://hq-uccx.abc.inc:8445/desktop/container/ but on attempting to login via chrome, firefox on client machine (also tried ie on one of the jabber boxes), always receive the following error: "Device not accessible. Contact your system administrator".

Attempting to use the documented login details of Agent001 / ciscopsdt / 6001

[senthilnatarajan]

check pg logs.

usually this error could be due to

1. IP phone not up

2. phone not in rmcm user

3. PG pim up?

4. remove and re-add the phone in rmcm user

-senthil

[abarbkov]

The same agent / phone connects fine via the provided Jabber clients.

[senthilnatarajan]

this confirms the CUCM portion is good, have you checked the ccx logs?