Unable to login to Finesse in Sandbox

[Amith Kumar]

Hello

I am getting the below error when I try to login as an agent using Finesse.

This site can’t be reached

fin-pub-a-50.berlin.icm’s server DNS address could not be found.

DNS_PROBE_FINISHED_NXDOMAIN

please look into this

Thanks

Amith

[jacoadam · Accepted solution]

Hello Amith,

Thanks for your query! The finesse lab is dependent on DNS! You will need to point your local machine at the DNS server in the lab, or update your local hosts file with the necessary VMs.

I normally point to the DNS lab. In the PCCE lab, it's at 10.10.20.3.

Please also ensure that you've connected to the VPN tunnel for the lab.

Thanks!

Jacob

[Amith Kumar]

Thank you Jacob. adding /etc/hosts entry fixed the issue for me.