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Hello I am connecting to the Cisco UCCX 12.5 Sandbox and I have trouble connecting via Pidgin to Finesse notification service. I tried to connect via Adium also I am having issues. I ran a Wireshark trace and found TCP retransmissions from the source...
I have a very basic database script in which I am checking customer data using ANI. I have checked the SQL query in aqua data studio and it works fine. However when I use the same query in database element, it is not returning any rows
we are integ...
I have a record with confirm element in CVP. Recording is working and getting saved properly, however when I try to playback the file from an option in a new menu it plays the old file and not the newly recorded file. When I play the file from file s...
Dear all
I have concatenated two variables coming from ICM as key value pairs in set variable. After it is received in Call Studio, I would like to play the concatenated data in the Audio item. I am unable to reference that in URI. could you please t...
HelloI am getting the below error when I try to login as an agent using Finesse.This site can’t be reachedfin-pub-a-50.berlin.icm’s server DNS address could not be found.DNS_PROBE_FINISHED_NXDOMAINplease look into thisThanksAmith
@Joe Gilbert wrote:
[email protected] wrote:Your use case is valid. Use Case #2. Agent is momentarily disconnected from Finesse while their browser is backgrounded for whatever client side reason. They think they are still ready but they are not...
if I clear cache then I can play the new file. however this is not feasible in our production environment. this scripts accepts new messages from callers and the wav file gets uploaded every couple of hours. So we need to find a way to automatically ...
thanks for the pointers. I was not aware of the fact that the variable can be referenced in the session data field. by the way, the reason why I am adding a Ptype is because from ICM we are only sending the name of the prompt without .wav this was do...
