Duo Mobile App

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Hello! Is it possible to restore Duo Mobile account on a new phone if Duo Restore is already activated and the old phone is not accessible? Well, gratefully currently I don’t have any problem right now, just curious about that. Thanks!

I had a problem with my Duo app with my new device on Samsung A12. I encounter two different errors: No Internet Connection (despite the app is connected to either Wi-Fi or mobile data); and Failed to Add Account (manual activation code input). Had b...

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I have a win 10 which I have setup and installed Due free, which upon logon attempt , I get the mfa on mobile triggered and can log on remotely with RDP, after enabling the access on my phone. Now restarted the VM (this win 10 instance above). I can ...

berhank by Level 1
  • 1190 Views
  • 3 replies
  • 0 Helpful votes

According to this discussion the Duo Mobile app can work as a passcode generator for other 2FA systems. Is the reverse also true? In other words, can I use a third-party 2FA application to generate passcodes that will work with Duo? Obviously, the a...

erich2 by Level 1
  • 2501 Views
  • 4 replies
  • 0 Helpful votes

I currently use Duo to login into my UCSD account (University of California San Diego) Everything works perfectly like if I login to my computer duo works as expected. It only breaks when I want to log into anything from my phone. Say I want to log...

SOrry if in the wrong place folks, hard to see in the drop down menu! Basically, I enrolled LastPass on to duo some time ago. THe installation didn’t go smoothly and LastPass was never really declared on duo, I think it came under google account for ...

ollyk by Level 1
  • 1773 Views
  • 6 replies
  • 0 Helpful votes

This question frequently comes up in the Duo Community and support cases. Sometimes users may run into issues where they can no longer receive Duo Push notifications and reactivation is required. Since Duo Mobile is tied to the device’s Hardware Secu...

Amy2 by Level 5
  • 1200 Views
  • 0 replies
  • 0 Helpful votes
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