A RAID-event has occurred - Next actions

[pbabu6001]

I have received below Warning message and would like to know what actions needs to take further? Thank you! 

The Warning message is:

A RAID-event has occurred:

(0x0002/FATAL) - Reassign write operaiton failed on PD 05(e0x20/s5) at 121f05d

(0x0002/WARN) - Error on PD 05(e0x20/s5) (Error 02)

(0x0002/info) - State change on PD 05(e0x20/s5) from ONLINE(18) to FAILED(11)

(0x0001/CRIT) - VD 00/0 is now DEGRADED

Version: 9.6.0-051  Timestamp: 06 May 2017 11:10:21 -0500 To learn more about this alert, please visit the Cisco support Web site. http://www.cisco.com/web/ironport/index.html Additional assistance is available through a Support Request. From Cisco M1070, go to the "Help and Support" menu in the upper right corner of the page and select "Open a Support Case". Thank you.

[Ken Stieers]

A hard drive failed. Call TAC...

[Libin Varghese]

A RMA would be needed for the failed drive.

Please ensure the appliance is within hardware support contract and open a TAC case with the output for command "version" or "ipcheck" and the shipping information in the below format for the RMA.

Device Model:

Serial Number:

Contract Number (if any)
Attention Person:
Phone Number:
E-mail:
Company Name:
Address:
City:
State:
Zip:

Thank You!

Libin Varghese

[Sriram Subramanian]

Hello,

When a RAID array goes into a DEGRADED mode, it means one of the HDD has failed. We recommend opening a case with Cisco TAC to RMA and replacement for the failed drive.