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Hi, We have ESA C380,  which does not present high usage in memory and cpu, however usage 100% in memory buffer. System RAM Utilization 0% CPU Utilization Total 4% MGA 2% Anti-Spam 2% Anti-Virus 0% Reporting 0% Quarantine 0% Disk I/O Utilization 0%...

sgarayes by Level 1
  • 3830 Views
  • 7 replies
  • 0 Helpful votes

Hi We have ESA C670 appliances with AMP and Cisco Umbrella. Would like to integrate the ESA with Cisco Umbrella in order to enhance the protection in all possible ways and utilize the service offerings from Umbrella. Is there any guide/document or UR...

Pravar by Level 1
  • 3470 Views
  • 7 replies
  • 0 Helpful votes

Hello, We want to create a  custom role to delegate access to dictionnaries to the help desk. The idea is to create a role  that can access : - Message tracking - Reporting - Dictionnaries. Is it possible to do that ? and if not what's the role that...

Hello, We are receiving the following messages from the ESA: The Critical message is:"An application fault occurred: ('encodings/__init__.py search_function|100', "<type 'exceptions.ValueError'>", 'Module name too long', '[egg/omh.py queue_worker_t...

SupportAC by Level 1
  • 2797 Views
  • 5 replies
  • 0 Helpful votes

Hello,we currently have multiple content filter in use that warns user in the subject line about the found content.something like: {POSSIBLY MALICIOUS ATTACHMENT REMOVED} or {POSSIBLY MALICIOUS URL} and so on.what we want to do is that if we find two...

daro by Level 1
  • 1226 Views
  • 7 replies
  • 0 Helpful votes

I would like to know about content filter condition -> Other header -> Header name and Header exists. Could you please what I need to include in Header name and use of Header exists. Also, give me a scenario to get the exact picture. Thank you

pbabu6001 by Level 1
  • 3928 Views
  • 3 replies
  • 0 Helpful votes

Can I add a manual DNS entry for an internal mail server instead of the ESA going and doing a reverse lookup?  I would like to bypass DNS lookups for a particular server. thanks

kbankus by Level 1
  • 1914 Views
  • 4 replies
  • 0 Helpful votes

Hi, We have 6 spam messages for 24 hours however when we check it on message tracking with envelope sender as our domain (ex. sampledomain.com) only 3 messages appeared and it shows below: Sender: 1234-45678-0987-lbriley=sampledomain.com@mail.endot...

Mady by Level 4
  • 958 Views
  • 3 replies
  • 0 Helpful votes