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Important Announcements

Cisco Secure Email Add-Ins No Longer Supported on Microsoft Outlook 2019

This is to inform you that, effective October 14, 2025, Microsoft Outlook 2019 is no longer supported for the Secure Email Encryption Service Add-In and Secure Email Submission Add-In.

To continue using these Add-Ins, we recommend upgrading to Microsoft 365. Starting October 2025, download and install the new manifest for:

- Secure Email Encryption Service Add-In from the CRES Admin Dashboard

- Secure Email Submission Add-In from the Cisco Software Download Portal

After downloading the manifests, follow the instructions provided in the Submission and Encryption Add-In guides. For more information, see: Cisco Email Encryption - End-User Guides.

TLS 1.0/1.1 Deprecation from AsyncOS for Secure Email Gateway, Starting version 16.5

We would like to inform you that starting with the AsyncOS 16.5 release, TLS versions 1.0 and 1.1 will no longer be available as configuration options in both the CLI and GUI.

To ensure secure email delivery and receipt, you should use TLS versions 1.2 and 1.3. These versions can be configured via the sslconfig CLI command or through the System Administration > SSL Configuration menu in the user interface.

For detailed instructions on updating TLS versions, please refer to the “System Administration” section of the User Guide for AsyncOS 16.0.x for Cisco Secure Email Gateway.

 

Forum Posts

  Important: Migrate from Secure Email Virtual C100V Models to Avoid McAfee-Related Issues Dear Valued Customer, We are reaching out to ensure your Cisco Secure Email environment continues to operate at optimal performance and reliability. As worklo...

dmccabej by Cisco Employee
  • 920 Views
  • 2 replies
  • 0 Helpful votes

I have some questions regarding email sent with CRES/Secure Compose/Websafe. Let me give an example - I send an encrypted message to an external recipient (from on-prem via the ESA), and they reply to me using the reply function in CRES. I reply in t...

We are a Cloud CES customer.  I sent a CRES message today while testing to my GMAIL account.  When I open the attachment, I am seeing the normal Open button plus a box that says "Sign in with Google".  I had heard on the roadmap was some additional a...

Had an email with a PDF attachment that ESA AMP gave a disposition of LowRisk,  then 3 1/2 hours later changed the attachment to Malicious.  This is good but why didn't ESA AMP catch it the first time?  I ask this because Talos File Reputation lists ...

Navar by Level 1
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  • 0 replies
  • 0 Helpful votes

Hello all - I enabled the quarantine for my users but do not want to give them the ability to release them. Is there a way to just alert them of the quarantine and have the help desk do the releasing?    Thank you,   Joe

Had an email with a PDF attachment that ESA AMP gave a disposition of LowRisk,  then later changed the attachment to Malicious.  This is good but why didn't ESA AMP catch it the first time?  I ask this because Talos File Reputation list the Date Dete...

Navar by Level 1
  • 2144 Views
  • 0 replies
  • 0 Helpful votes

Hi,   is it possible to search for LDAP acceptance query result in message tracking? i want to see all messaged which are rejected bei LDAP query.   When i search for i known example i see the correct entry. But i cannot search for LDAP releated even...

wess by Level 1
  • 2267 Views
  • 1 replies
  • 0 Helpful votes

Hi all,   I'm testing to create the LDAP Group Query but somehow even the test query i also not able to get the result. I already get the result "Failure: Action: match negative.Reason: unknown error (assumed not a member of the group)."   Test Query...

We are currently experiencing an issue with our C190.  When we attempt to open the Quarantined messages from the console, it opens a new page URL:83/Search.... and states that URL unexpectedly closed the connection.  We've rebooted the device, upgrad...