Cisco Ironport

[Markus Mengen]

Hello everyone, is there a way to solve this error? Is it possible to delete and recreate the qarantine database?

An application fault occurred: ('db/db.py acquire|56', "<class 'euq.db.db.ConnectionError'>", 'Database not initialized', '[util/Aquarium.py screenLoop|406] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|30] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|49] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|87] [screen/AppController.py next|74] [screen/AppController.py throttledCall|168] [screen/AppController.py _handleNoLoginAuthentication|399] [screen/AppController.py urlLogin|273] [util/EUQServices.py get_userid|564] [manager/message.py get_userid_list|771] [db/db.py acquire|56]')

Version: 15.0.0-104
Serial Number: xxx

[balaji.bandi]

Looks for me Bug, can you check reloading the kit and see if that fix the issue ?

still issue - then opening TAC is good option

[Markus Mengen]

Thank you very much.
The device has already rebooted. Via the CLI< Services< the Spam Quarantine EUQ has also been restarted. To no avail