Dear Cisco Customer,
We are currently experiencing some issues with Cisco Registered Envelope Service that might prevent sending and receiving of secure email messages. Our engineering team is actively investigating the issue and we hope to restore the service at the earliest.
Please feel free to contact your authorized service provider, if you have any additional questions.
Thank you for your patience, while we work to resolve the issue.
Cisco Registered Envelope Service
The CRES outage was caused by an internal issue that was quickly corrected by our IT support team. Outages such as this are very rare. We work very hard to maintain the highest level of availability as possible. Notifications are typically sent to customers about any pre-planned maintenance.
We apologize for any inconvenience this may have caused.
Please feel free to contact customer support if you have specific questions or concerns and we will be happy to help.
Christopher C Smith
Cisco IronPort Customer Support
Previous significant outages resulted in a formal RCA detailing a summary of events, short and long term resolution, and any additional monitoring and preventative measures being taken. I'm looking at two right now; one from 3/6/2009 and another from 6/8/2009.
Can we expect such a document is in the works?
AsyncOS 6.5.3 and above includes roubust Encryption enhancements to spool mail if there is a short intermittent service or connectivity issue. In such cases, alerts are not be generated. I believe you are running one of the above versions.
It is highly recommended to upgrade to the latest AsyncOS versions to benefit from the robustness enhancemente and defects fixed.