My apologies if I am posting this in the wrong place but there does not appear to be a place for Ironport devices.
We have two Ironport C160 appliances configured as a cluster that have been running without issue for several months. In the past month and a bit one of the units has hung/failed/become unresponsive. I'm wondering if there is a standard process people who support these devices follow to troubleshoot problems like this? I couldn't find anything of much use in the documentation I have available so any advice relating to what I should be checking would be appreciated. Are there log files to look at? Is there anything I can do other than a hard reset to get this machine back and once its back is there something I should be doing to make sure its working properly?
Any assistance or direction you can provide would be great.
Thanks Herbert. Unfortunately I either don't have access to anything in that community or possibly there is nothing there. I see a couple of links on the right hand column for pdf documents on AsyncOS 6.5 but nothing else. I don't see anything related to the C160 Ironport device.
it looks like your user account only has guest level access, while you need customer level access. I can only suggest to follow the FAQ's recommendation:
If you are a Cisco IronPort customer and facing issues accessing these
communities, please contact Cisco IronPort Customer support for
assistance. The contact information can be found here: Cisco IronPort Support Contacts