Cisco SMA backup takes too long time

[justinus.budi]

Hello Our customer cisco SMA backup takes too long time.

Time elapsed already reach 58hour. Our customer need to use the cisco sma. Can we cancel the backup process?

Thanks

[balaji.bandi]

how is your backup process setup using external ?

you can try interrupt :

https://www.cisco.com/c/en/us/td/docs/security/security_management/sma/sma11-5/user_guide/b_SMA_Admin_Guide_11_5_1/b_SMA_Admin_Guide_11_5_chapter_01101.html#con_1689565

[justinus.budi]

Thank you for your response. I have TAC case related this problem. They think there were some database got corrupted