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Connection to Url retrospective service failed

sv7
Participant
Participant

Hi Team,

I have done an upgradation from 14.2.1-020 to 15.0.0 build 104 and after that facing an Error "Connection to Url retrospective service failure due to invalid certificate". Please find attached snap and let me know how can i resolve this.

 

sv7_0-1699900007095.png

 

 

 

4 Replies 4

UdupiKrishna
Cisco Employee
Cisco Employee

If you are not using a proxy, ensure ESA can resolve and connect to these URL(s) on port 443.

  • prod-register-api.uce.cmd.cisco.com

  • prodap-retro-api.uce.cmd.cisco.com

  • prodeu-retro-api.uce.cmd.cisco.com

  • produs-retro-api.uce.cmd.cisco.com

We are using proxy. How should we test connectivity to above url in that case ?

That connection to the URL rerro.service is HTTPs. Is your proxy decrypting?

If so, you either need to exempt the ESA from being decrypted, or add the root that the proxy uses for generating its certs to the ESA, just like you had to do for workstations (and that still might not work)

W used to use WSA, and we put the ESA in bypass.

I have checked and able to connect all 4 Url's, but still getting the Error of invalid certificate as per prevoius attachment. What could be the next i can do to resolve this ?

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