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Critical <System> alert

Hello all,

we got for the first time the below alert:

 

An application fault occurred: ('util/show_mail.py handle_charref|257', "<type 'exceptions.ValueError'>", 'unichr() arg not in range(0x10000) (narrow Python build)', '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|30] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|49] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|87] [screen/AppController.py next|74] [screen/AppController.py throttledCall|185] [util/InternalLibrary.py __call__|771] [screen/ISQCommonController.py __call__|16] [screen/Message.py init|79] [screen/Message.py _update_bean|201] [util/show_mail.py prepare_email|113] [util/show_mail.py filtrate_html|147] [python2.6_10_amd64_nothr/sgmllib.py feed|104] [python2.6_10_amd64_nothr/sgmllib.py goahead|186] [util/show_mail.py handle_charref|257]')

 

Any tips where should i focus my search?

Tried to find anything online with no luck.

 

Regards

1 Accepted Solution

Accepted Solutions

munbali
Cisco Employee
Cisco Employee

Hello,

 

this issue seems to be related to a defect:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCui13242

 

it is caused when trying to view an email in the quarantine system, and this email has a peculiar combination of high bit characters

 

Best Regards,

Muna

 

 

View solution in original post

2 Replies 2

munbali
Cisco Employee
Cisco Employee

Hello,

 

this issue seems to be related to a defect:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCui13242

 

it is caused when trying to view an email in the quarantine system, and this email has a peculiar combination of high bit characters

 

Best Regards,

Muna

 

 

Jimmy Noel
Level 1
Level 1

We also get these messages (as Critical System Alerts) irregularly several times a week.
We are on SMA 14.2.0-212.
Any updates on this?