02-25-2009 06:16 PM
Hi,
I am interesting if any way exists to delete specific message (according MID) from IronPort mail logs .
The problem: VIP user send mail message with very sensitive information (in message subject) and we want to delete this specific message from any IronPort logs, because our HelpDesk have access to message tracking and we really don't want that HelpDesk can see subject (even accidentally)
Thanks.
02-26-2009 03:46 AM
This can be achieved by connecting to the appliance interface through ftp and verify the log file containing this MID and delete this file from the box.
02-26-2009 04:12 AM
Do you mean mail_logs folder ?
Do message tracking take information from this folder ?
Thanks
02-26-2009 04:12 PM
I'm going to point out the obvious here and say that if the information is sensitive then it shouldn't be in the subject line. It should be in the message body only, and the message body encrypted. Trying to delete evidence after the fact is a losing battle. You have to delete the entire log file, and thus lose all the other valuable logging information as well. And I'm fairly certain that this does not remove it from the message tracking database.
02-27-2009 01:15 PM
I'm going to point out the obvious here and say that if the information is sensitive then it shouldn't be in the subject line. .
02-27-2009 04:21 PM
But sometimes VIP persons don't think twice before sending sensitive information in mail subject
Anyway, I deleted entire log file from mail_logs and now message tracking doesn't find this message.
03-10-2009 01:24 AM
Also, another way to do this is delete the tracking db.
Note: This would delete all the tracking info.
xxxxxx> diagnostic
Choose the operation you want to perform:
- RAID - Disk Verify Utility.
- DISK_USAGE - Check Disk Usage.
- NETWORK - Network Utilities.
- REPORTING - Reporting Utilities.
- TRACKING - Tracking Utilities.
[]> tracking
Choose the operation you want to perform:
- DELETEDB - Reinitialize the tracking database.
- DEBUG - Gather debug information.
[]> deletedb
03-10-2009 07:37 AM
Thanks 1
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