Failed to acquire the server manifest

[Amy Fowler]

Starting at 19:11 CST on June 25 we started getting these errors in our Ironport C170 update log and are not able to update any of our feature keys:

Tue Jun 25 19:11:34 2013 Warning: Network Participation: failed to connect to host: update-manifests.ironport.com port: 443, error: SSL error: Connection failed: <aplib.dns.SSLConnectError host="update-manifests.ironport.com" port="443" errors=[TimeoutError()]

Tue Jun 25 19:12:03 2013 Info: Failed to acquire the server manifest

Anyone else seeing this?  My network group assures me they have done nothing.

[Stephan Bayer]

what happens if you ping update-manifests.ironport.com

or

telnet update-manifests.ironport.com 443 ?

Please see

https://supportforums.cisco.com/thread/2211518

Thanks!

[Stephan Bayer]

Claire - did you  get it working?

[Amy Fowler]

Hi Stephen,

Thanks for your followup.  Turns out one of our providers upstream unplugged a cable to perform a "scream" test.  We screamed.  The issue has been resolved.

Claire

[Stephan Bayer]

glad to hear. Thx!