Getting content filter error - APPEND_DISCLAIMER

[mrjelly]

I am getting the following error in CES on the Mail policies menu:

The following content filters have failed to run and are currently disabled.

• APPEND_DISCLAIMER: ["Text resource 'Internal rule name' unknown"]

any wisdom on what this refers to please?

I have edited the italics text to be generic,

thank you

[Ken Stieers]

Does the text resource exist?
Do the names match? (eg did it get renamed?)

[mrjelly]

Thanks for the response, yes there is a text resource with the right name and the APPEND_DISCLAIMER rule is referencing it.

The text resource does have content in it

[Dustin Anderson]

System can not find the text resource. Make sure you are calling it exactly, case sensitive and no extra spaces. For some reason there is some mis-match in the config.

[mrjelly · Accepted solution]

Thank you all for your help on this, I can confirm the name was correct, however this is a known cisco bug for v 14.

From cisco bug search:

Symptom: After upgrading to AsyncOS version 14.x any attempt to modify content filters where the action is to add a disclaimer or notify with a specific text resource results in the below error message - Warning - The following content filters have failed to run and are currently disabled. - CONTENT FILTER NAME ["Text resource 'TEXT RESOURCE' unknown"] Conditions: ESA with content filters configured for disclaimer or notify action using text resources, upgraded to 14.x under certain configuration scenarios. Workaround: The warning appearing in the UI does not impact working of the filters. Further Problem Description: N/A

thanks!