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IronPort C100V Alert - ESA cannot communicate with the update server

haleaustria
Level 1
Level 1

I get the following message every one hour and ESA won't get any updates: 

The updater has been unable to communicate with the update server for at least 1h

 Does anybody know a solution?

1 Reply 1

balaji.bandi
Hall of Fame
Hall of Fame

check this Filed notice :

https://www.cisco.com/c/en/us/support/docs/field-notices/725/fn72502.html

Other notes I collected from Forum :

ESA - Login using SSH - on the  CLI  run "showlicense", there's an email that the license is tied to.
The Cisco TAC automated agent, Sherlock Holmes, should have sent you a new set of license files.
If it didn't, or that email isn't available anymore, you'll have to open a TAC case.

BB

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